Legal
Refund and Cancellation
Effective Date: February 12, 2024
At Cathopic, we are committed to providing exceptional content aimed at motivating and fostering personal and community growth. We understand that our users' needs and situations can evolve. In response, we have developed a clear return and cancellation policy that addresses how we manage subscriptions, free trials, cancellation procedures, and our specific refund policies, ensuring that our users have all the necessary information to make informed decisions regarding their subscriptions.
Renewed Subscriptions
All Cathopic subscriptions automatically renew using the payment method registered at the end of the current subscription period. To avoid unwanted charges, we recommend our users cancel the subscription at least 24 hours before the next scheduled renewal date.
We do not offer refunds or credits for partially used subscription periods. If you cancel your subscription, you will continue to have access to your subscription until the end of your current billing period.
Free Trials
Cathopic offers free trials to new users so they can experience the value of our community without commitment. If you decide that Cathopic is not for you, you must cancel the subscription before the end of the trial period to avoid being charged for the subscription.
Refunds will not be made in cases where the user has not canceled the subscription before the end of the trial period and the charge for the subscription renewal has been made. It is the user's responsibility to manage and cancel their subscriptions in a timely manner.
Specific Refund Policy
Cathopic offers a specific refund policy under the following conditions: If you have made a payment for a subscription and have not downloaded any content within 14 days after purchase, you are entitled to request a full refund. This refund policy is only applicable if the payment was made directly for a new subscription and not as a result of automatic renewal after a free trial period.
To request a refund under these conditions, please contact us through our support page.
How to Cancel
You can cancel your subscription at any time by following these steps:
- Log in to your account on our website.
- Go to Settings.
- Select Subscription.
- Follow the instructions to cancel your subscription.
If you have trouble canceling your subscription through this process, please contact our customer support team for additional assistance.
Remember, canceling your subscription will prevent future charges but does not entitle you to a refund for the already charged current subscription period. You will be able to continue accessing Cathopic content until the end of the current billing period.
Modifications to the Return and Cancellation Policy
Cathopic reserves the right to modify this return and cancellation policy at any time. Any changes will be effective immediately after their publication on our website. We encourage you to periodically review this policy to stay informed about how you can manage your subscription.
Contact
If you have questions or need assistance with your subscription, please do not hesitate to contact us through our support page.